Returns & Exchanges
Our sole intention is for you to be happy with your order. If you're not completely satisfied you may request a return by contacting us within 14 days of receiving your order. Once your return has been confirmed you then have 5 business days to return the item (s).
Please ensure all items are in their original condition, unworn and unused, with all original tags and associated designer packaging. This includes the protective shield on swimwear, undamaged dust bags and designer boxes, and unmarked shoe soles. We kindly ask that shoes are tried on a soft, carpeted surface, as shoes with scuffed soles or worn interiors are not accepted. Garments received with make-up marks will be processed at My Chameleons discretion.
Full-priced items can be returned for a refund, store credit, or size exchange. We do not accept returns on gift cards, underwear, beauty products, fragrances, candles, and artworks from the Gallery. Please contact us before purchasing these items if you have any concerns.
Items on Sale can also be returned for refund, store credit, or a size exchange provided they are not marked as 'Final Sale' (included in the description or the conditions of a special promotion). Final Sale items cannot be returned.
Purchases made using discount codes or offers will have specific terms and conditions associated. By redeeming the code or offer you agree to these terms – please contact us before purchasing if you are unsure.
How to Process a Return
Contact us at email@example.com within 14 days of receiving your order. Please include your order number and all details of the item(s) you wish to return and why. We offer free size exchanges for our Australian customers - stock availability will need to be checked and the item(s) put on hold for you. Otherwise, you may choose to return the item for a refund or a store credit note to purchase the item(s) you prefer.
You will be emailed a Returns Authorisation Number (RA#) to include on the Returns & Exchanges Form included with your shipment. We cannot accept your return without this number.
For Australian customers, a return postage label will be emailed to you. To use this return method we charge a flat rate of $7, which will be deducted from your final refund amount. Please securely repackage your returning item in its original packaging and include the completed Returns & Exchanges Form. Attach the eParcel return label to the outside of the package, then simply drop off the parcel at your local post office within 5 business days of receiving your RA#. We prefer that items are returned to us via our own service to ensure that they are protected and insured. Returns can be shipped using any secure means, however, we do not accept liability for lost or damaged parcels. Please note that we do not accept personal drop-offs at the warehouse.
For International customers, we require the item(s) to be returned within 9 business days of receiving your RA#. If the return arrives outside of this time (without prior agreement with us), the item will not be accepted and returned back to you. Please ship via a traceable method and provide us with the tracking details.
Once the item is received and inspected based on the above conditions, we will either dispatch your exchange, provide the refund to the original form of payment less any shipping charges, or assign the store credit against your online account.
Returns are processed within 3 business days of receiving the items at our warehouse. Your banking institution may require additional days (up to 5 business days) to process the transaction to your account. You will be notified via email once the refund transaction has taken place, or once your exchange is dispatched.
Refunds for orders placed via Afterpay or Zip are processed automatically - any payments already made will be refunded and any future payments will be cancelled or adjusted according to the balance owing.
My Chameleon offers size exchanges for customers in Australia at no extra charge. Please let us know via email the size you prefer and we will put this on hold to be dispatched via standard delivery as soon as your return arrives at our warehouse.
For urgent exchanges and for International customers we recommend placing a new order to avoid delay in receiving your preferred size.
Each order is meticulously checked by our packing team prior to being dispatched, however in the rare instance you receive the incorrect item or a damaged one please contact us immediately providing imagery of the issue, and the order number to firstname.lastname@example.org. Our team will then review the information and correct any errors.. Claims for items purchased three months or more prior are considered outside the faulty claims period and will be processed at My Chameleons discretion. For faulty items we offer repair, replacement, or full refund. Items damaged through normal wear and tear, accident or misuse are not considered faulty.
My Chameleon reserves the right to reject returns or exchanges at our own discretion. In the instance where your item is not accepted, it will be returned to you.
Shipping and handling charges are non-refundable unless the item is faulty.
While My Chameleon offers a flexible returns policy, frequent returns are closely monitored. Excessive returns by a single customer will be flagged and potentially refused at My Chameleon's discretion.
For any questions or concerns regarding returns or exchanges, please contact us via email@example.com or on 1800 785 177 (local) and +61 2 9662 3777 (international) during business hours 9AM to 5PM AEST.