Returns & Exchanges
We hope that you love your purchase from My Chameleon, however, if for some reason you need to make a return for a size exchange, refund or store credit, a simple process has been created to ensure that you are kindly assisted by our team until you are completely satisfied.
Returns are accepted within 7 business days of receiving your parcel - items must be returned in their original condition: unworn, unwashed, unused, with all original tags attached and associated designer packaging in original condition; including protective shield on swimwear, undamaged dust bags and shoe boxes, and unmarked shoe soles. Please note we do not refund for change of mind and do not provide refunds on gift cards, underwear, beauty products, fragrances or candles.
Please be careful when trying on garments - they must be in resalable condition upon return. We kindly ask that shoes are tried on a soft, carpeted surface, as returns of shoes with scuffed soles or worn interiors are not accepted. Garments received with make-up marks will be processed at My Chameleons discretion.
How to Process a Return
Contact My Chameleon within 7 business days of receiving your items at firstname.lastname@example.org stating the reason for your return/exchange. Please include your order number and all details of the item(s) you wish to return in your email.
For a size exchange, stock availability will need to be checked and the item(s) put on hold for you. Otherwise, you may choose to return the item for a refund or a store credit note.
You will receive a Returns Authorisation Number (RA#) to include on the Returns & Exchanges Form included with your shipment. We cannot accept your return without this number.
For all returns within Australia using our return post we charge a flat rate of $7, which will be deducted from your final refund amount. Please securely repackage your returning item in its original packaging and include the completed Returns & Exchanges Form. Attach the eParcel return label to the outside of the package, then simply drop off the parcel at your local post office. We prefer that items are returned to us via our own service to ensure that they are protected and insured. Returns can be shipped using any secure means, but we may not accept liability. Please note that we do not accept personal drop-offs at the warehouse.
For international returns, we require the item(s) to be returned within 9 business days of receiving your RA#. If the return arrives outside of this time (without prior agreement with us), the item will not be accepted and returned back to you. Please ship via a traceable method and provide us with the tracking details.
Once the item is received and inspected based on the above conditions, we will either dispatch your exchange, provide the refund via the original form of payment, or assign a store credit against your online account. Refunds for returns are processed within 3 business days of receiving the items at the My Chameleon warehouse. You will be notified via email once the refund transaction has taken place, or once your exchange is dispatched. Your banking institution may require additional days to process the transaction to your bank account.
Refunds for orders placed via Afterpay are processed automatically on receipt of the return. For any payments already made, please allow approximately 3-4 business days to receive your refund from Afterpay and any future payments will be cancelled.
My Chameleon offers free size exchanges for customers in Australia. For urgent exchanges we recommend placing a new order to avoid delay or any disappointment in missing out on your preferred size. Please let us know via email the size you prefer and we will put this on hold to be dispatched via standard delivery (at no extra charge) as soon as your return arrives at our warehouse. Shipping and handling charges are non-refundable unless the item is faulty.
All International customers will need to place a new order for the preferred item/size.
My Chameleon will continue to communicate with you (via email or phone) through various stages of the return and exchange process. My Chameleon reserves the right to reject returns or exchanges at our own discretion. In the instance where your item is not accepted, it will be returned to you. Shipping and handling charges are non-refundable unless the item is faulty. While My Chameleon offers a flexible returns policy, frequent returns are closely monitored. Excessive returns by a single customer will be flagged and potentially refused at My Chameleon's discretion. For any questions or concerns regarding returns or exchanges, please contact us via email@example.com or on 1800 785 177 (local) and +61 2 9662 3777 (international) during business hours 9AM to 6PM AEST.
For faulty or damaged items we offer repair, replacement, or full refund. Items damaged through normal wear and tear, accident or misuse are not considered faulty. For items you believe faulty please send imagery of the issue, your order number and contact details to firstname.lastname@example.org. We will then let you know how we can proceed. Claims for items purchased three months or more prior to the claim are considered outside the faulty claims period and will be processed at My Chameleons discretion.