Frequently Asked Questions
How do I reach My Chameleon?
For all questions and enquiries you can email us at firstname.lastname@example.org or call on (02) 9662 3777 for Australian customers and +61 2 9662 3777 for Overseas customers
For any immediate assistance while browsing, get in touch via WhatsApp +61 488 000 627.
Our Customer Care team are available to answer your questions 9am to 5.30pm Monday to Friday AEST.
Do you have a physical store and can I pick up my order?
We are an online only store however we do offer collection from our warehouse upon request.
How will my order be packaged ?
Your items will arrive beautifully wrapped and protected. Either select signature packaging or Eco packaging during the checkout process. With both options we use minimal plastic. As a company we have a zero plastic policy which means we utilise recyclable, reusable or biodegradable packaging products. We aim to minimise our waste and the flow-on effects to your household.
When will my purchase be shipped?
Generally Domestic orders made before 2pm AEST are dispatched that day. International orders are processed within 48 hours.
*During any Sale periods delivery times may be extended. This applies to all item purchases unless Same Day Delivery is selected at checkout.
Do you offer Same Day delivery?
Delivery is within 3-4hrs from when your order is placed. Orders must be processed before 12pm for same-day delivery to apply. We offer a fixed-rate same-day courier service for suburbs within a 0-6km and 6-10km radius of Sydney CBD. Same Day delivery will automatically display as a shipping option at checkout if you are eligible for these services. You must be available to sign for the parcel at delivery. If no one is available to accept your order at the time a redelivery charge will apply.
What payment methods do you accept?
My Chameleon accepts payment via PayPal, American Express, Visa, MasterCard & Afterpay.
Shop now, enjoy now, and pay later with Afterpay - pay in four equal installments, interest-free - limited now increased to $2000. Available to Australian and New Zealand orders.
Please contact us at email@example.com for any enquiries.
Does My Chameleon ever price-match?
Should you find the same product available in the same size and at a lower price, My Chameleon will match the price (accounting for the exchange rate and shipping cost). We only price-match on full-priced items, please contact us at firstname.lastname@example.org for any price-match enquiries.
Do I need to make an account in order to make a purchase?
No, you can simply check out via PayPal Express or as a guest and if you decide to create an account at the end of your purchase then you have the option to add in a password, which opens your account. We suggest creating an account so that you can track your orders and also manage your store credit.
How can I reset my password?
If you have forgotten your password and need to reset, go to the SIGN IN page by clicking on the top right and on ‘forgotten password’, then follow the prompts. An email will be sent to you with a new password. Alternatively, if you wish to change your password, SIGN IN to your account and select from the right toolbar to update your password.
Am I able to return the item purchased using the 15% off Welcome code ?
Yes. The usual Returns policy applies.
The item I want to purchase is marked as 'Final Sale'. Can this be returned or exchanged?
Final Sale items cannot be returned. These items are marked as such in the product description or as part of a special promotional.
Can I return an item purchased on Sale?
Items on Sale can be returned for store credit ONLY, we do not provide refunds for items purchased on Sale, marked-down, or at a discounted price from that of its original price.
How do I return or exchange an order?
Please refer to our Returns & Exchanges page for a detailed description of our return and exchange policies and processes. You have 14 days to contact us regarding your wish to return an item (s). Email us on at email@example.com. A flat rate shipping charge of $10 is applied to your refund, should you choose to return via our carrier service.
How do I return or exchange a gift?
We offer size exchanges or store credit for gift returns. Please contact us with information you may have on the original order.
How do I redeem my store credit?
My Chameleon store credit is assigned to your online account so when you make another purchase you have the option to choose to use this payment method at checkout and the amount will then be deducted from your total order value.
How do I buy a gift card?
Gift Cards can be purchased at www.mychameleon.com.au. Gift Cards are available in AUD$ only and expire 3 years from the date of purchase. Choose to have the voucher emailed directly to the receiver as an e-card, have it sent to yourself or email firstname.lastname@example.org if you prefer to receive a physical gift card in our signature packaging.
For further assistance placing an order for a My Chameleon Gift Card please contact the Customer Care team by emailing email@example.com or calling (02) 9662 3777