Frequently Asked Questions

How do I reach My Chameleon for customer service for enquiries?

For all questions and enquiries please email contact@mychameleon.com.au or call us on 1800 785 177 if you are in Australia and +61 2 96623 777 for Overseas customers.


For any immediate assistance while browsing, get in touch via WhatsApp +61 488 000 627.


Our Customer Care team are available to answer your questions 9am to 5.30pm Monday to Friday AEST.


Do you have a physical store and can I pick up my order?

We are an online only store and therefore you are unable to pick up your order.


When will my purchase be shipped?

Generally Domestic orders made before 2pm AEST are dispatched that day. International orders are processed within 24 hours. During busy Sale periods please allow an extra day for processing.


Do you offer Same Day delivery?

Yes, we offer two fixed rate same day courier services for suburbs within a 0-6km and 6-10km radius of Sydney CBD. Same Day delivery will automatically display as a shipping option at checkout if you are eligible for these services. You must be available to sign for the parcel at delivery.


What payment methods do you accept?

My Chameleon accepts tranditional forms of payment via PayPal, American Express, Visa and MasterCard Credit Card as well as AfterPay. AfterPay allows you to receive your order now and pay later, payment involves 4 interest free repayments over 8 weeks. Please note Afterpay is only available for orders under $1,200 and for customers with an Australian mobile number.


Does My Chameleon ever price-match?

Should you find the same product available in the same size and at a lower price, My Chameleon will match the price (accounting for the exchange rate and shipping cost). We only price-match on full priced items, please contact us at contact@mychameleon.com.au for any price-match enquiries.


Do I need to make an account in order to make a purchase?

No, you can simply check out as a guest and if you decide to create an account at the end of your purchase then you have the option to add in a password, which opens your account. We suggest creating an account so that you can track your orders and also manage your store credit.


How can I reset my password?

If you have forgotten your password and need to reset, go to the LOGIN page by clicking on the top right and on ‘forgotten password’, then follow the prompts. An email will be sent to you with a new password. Alternatively if you wish to change your password, login to your account and select from the right toolbar to update your password.


The item I want to purchase is final sale. Can this be returned or exchanged?

Final sale items are not eligible for a refund so please choose carefully. Final Sale items are marked as such in the product description or have been discounted by 70% or more. These items can only be returned for store credit or a size exchange. 
Please note by using certain promotional codes your purchase may be deemed as Final Sale (non-refundable - store credit or size exchange only). Please check terms of the promotion prior to purchase or contact us for more information.


How do I return or exchange an order?

Please refer to our Returns & Exchanges page for a detailed description of our return and exchange policies and processes.


How do I return or exchange a gift?

We offer size exchanges or store credit for gift returns. Please contact us with information you may have on the original order.


How do I redeem my store credit?

Your My Chameleon store credit is assigned to your online account so when you make another purchase you have the option to choose to use this payment method at checkout and the amount will then be deducted from your total order value.


How do I buy a gift card?

Gift Cards can be purchased at www.mychameleon.com.au. Gift Cards are available in AUD$ only and expire 3 years from the date of purchase. Choose to have the voucher emailed directly to the receiver as an e-card, have it sent to yourself or email sales@mychameleon.com.au if you prefer to receive a physical gift card in our signature packaging.
For further assistance placing an order for a My Chameleon Gift Card please contact the Customer Care team by emailing sales@mychameleon.com.au or calling 1800 785 177