Our aim is to ensure that you receive your order as fast as possible.
Standard delivery (2-5 business days) is complimentary for all orders over $50 (and $8 otherwise) delivered within Australia. You can also select Express shipping at checkout for next day delivery or same-day delivery within 5km of Sydney CBD.
Australian orders are sent using Australia Post EParcel Service for Express and Standard delivery as well as our Courier Service for same day delivery. If you require next day delivery or Same Day Delivery (within 5km of Sydney CBD) please select the Express Delivery option at checkout. Orders must be placed before 2pm that day for delivery times to apply. Same-day delivery services require someone to be available to accept the package at the provided delivery address.
Please note during the Sale period delivery times may be slightly extended for all sale item purchases unless Express Shipping is selected at checkout.
International shipping is complimentary for orders over AUD500 - use the code FREE500 at checkout.
International orders are processed within 24 hours and sent via DHL Worldwide Express (full tracking available) and typically takes 2 - 4 business days for delivery between major cities (excludes Customs processing within your country). A daytime delivery address must be provided since all parcels require a signature on delivery. PO Box addresses are not accepted and we do not deliver to postal forwarding companies. A tracking number will be provided once your order has been dispatched.
NOTE: Local guidelines apply once your purchase arrives in the country of destination and may be subject to local Customs duties and/or local taxes in that country. These taxes and duties are not included in your purchase. Please check with the local authority to ascertain applicable rates as these charges are borne by you and not My Chameleon. We have no control over the processing time by Customs in each country.
Any claim for shortage in supply or damage to the items ordered must be notified to My Chameleon within 5 days of receiving the goods. Claims after this period will be rejected.
Refused Shipments If you decide to refuse any shipments from My Chameleon, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund.
Shipping Rates Our aim is to ensure that shipping and handling charges are kept at a bare minimum for our customers. From time to time, we offer free shipping for orders over a certain amount.
* Standard Delivery within Australia is FREE for orders over $50.
International Delivery is FREE for orders over AUD500 use code FREE500 at checkout.
SHIPPING COST (AUD)
METHOD & DELIVERY TIME *
AusPost eParcel Express Service 1 - 2 Business Days
DHL Express Worldwide 1 - 3 Business Days
Asia / Pacific
DHL Express Worldwide 2 - 3 Business Days
Rest Of The World
DHL Express Worldwide 2 - 4 Business Days
Delivery times are an estimate and are according to the Australia Post and DHL Networks. In Australia, please add 1-3 business days for delivery to Western Australia. Delivery times may vary between regional and metro areas. Our DHL Express network may exclude isolated countries and regions, in which case your order may be dispatched via Australia Registered International Post - please contact us for more information if you have any concerns.